Posted Dec 4, 2017 "There is a big difference between a satisfied customer and a loyal customer." - Shep Hyken
Posted Dec 4, 2017 Here are some great tips and tricks to help keep a cool head in a tough customer service situation!
Posted Dec 1, 2017 We are always fascinated by jumps in technology. If you told your grandparents that you connected a piece of wood to the internet, what would they say?
Posted Dec 1, 2017 The incoming tax reform and legislation could affect your business and your personal life heavily in the next year. What do you think about it?
Posted Nov 30, 2017 This is hits really close to home. As a Marketing Coordinator, my role is primarily execution - but this article shows several key examples of strong corporate leadership enabling those under them by creating bold, but executable strategies.
Posted Nov 29, 2017 This offers some great knowledge on the best way to serve your customers and differentiate yourself from your competition.
Posted Nov 29, 2017 Uber has faced a slew of legal battles over their rise to success. They created a new system of employment by turning anyone with a decent set of wheels and a cell phone into a cabbie. Now they are fighting to keep their license to operate in London.
Posted Nov 28, 2017 A great way to visualize how to deal with customers when they are being unruly.
Posted Nov 28, 2017 Secret shoppers are definitely a double-edged sword to small, brick-and-mortar retail merchants. This is as great article that highlights what secret shoppers do, and how they do it.
Posted Nov 27, 2017 This may contradict our previous post of "Don't Apologize", but if you are going to do it, you should do it well - just like Logitech.
ServiceCentral Receives 2016 Georgia Launching Opportunities by Exporting (GLOBE) Award
ServiceCentral Technologies, Inc., one of 26 Georgia companies honored with prestigious GLOBE award for expansion into international markets.